Frequently Asked Questions

What is wireless internet?

It is the provision of Internet service, via a wireless antenna network, without the use of terrestrial wiring or a telephone line.

How can I find out about wireless network coverage in my area?

The Metadosis network covers more than 90% of the prefecture of Thessaloniki. You can fill in the expression of interest form here and we will contact you.

Is the Metadosis wireless network secure?

The Metadosis Wireless Network uses the latest and strongest wireless encryption available with state-of-the-art equipment to ensure the security of your data.

What are optical fibres?

Optical fibres are very thin strands of plastic or glass, less than 10 micrometres (μm) in diameter, through which digital data is transmitted in the form of light.

How can I find out if a Fiber To The Home connection will be available in my area?

You can fill in the expression of interest form here and we will contact you to inform you about availability in your area.

What does Download and Upload mean and how is it measured?

Download is the speed at which we “download” data from the Internet (files, movies, etc.), while Upload is the speed at which we “upload” data (sending mail, video calls, etc.). Speed is measured in Mbps, which is how many Megabytes our connection allows us to download/upload per second.

What are the available service packages of Metadosis?

Due to the specialization in the field of Internet provision, a wide range of services is provided for every need, domestic or corporate. For more information see here.

How do I choose the speed I need?

This depends on the needs of each business and each home. Contact us to help you choose the right service. ‘Call 2312 13 33 53 or contact .

How do I check the speed I have (Speedtest)?

We visit the site and check the speed with a wired device.

Can I access the Internet without a landline?

A telephone connection is not required to connect to the Metadosis Internet services.

Are there plans available that include fixed telephony?

All Internet services can be combined with fixed telephony plans. For more information on VoIP telephony see here.

What is the delivery time of the service?

Depending on the installation conditions. Usually the installation is scheduled within 7-10 days.

Can I upgrade my Internet speed?

Yes, after an availability check, the service can be upgraded.

Should I change my router?

Yes, the router will be changed. The Internet equipment to be used is certified.

Do I need to cancel my current connection to connect to Metadosis?

Metadosis Telecom, is an independent Internet provider. This means that the availability and operation of the connection does not depend on another provider.

Is there an extra charge for data volume?

All Metadosis services provide unlimited Internet access, with no data limit or additional charges.

What is the service phone number of Metadosis?

You can contact us at 2312 13 33 53 or at

Contact us

For any other questions, you can contact us at 2312 13 33 53 or at or simply fill in the contact form below.

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